Terms of Service

Terms of Service:

Contact info:



Cancellation & returns receive store credit, no refunds

Discounts do not apply to shipping cost.
$30 minimum order (before shipping)
PayPal, MasterCard, Visa, Discover, American Express
Payment must be received in full prior to shipment, no exceptions.
Please provide email address for tracking information & contact phone number.
Also provide full shipping address
We ship Monday through Wednesday.
Shipping of live animals only when weather permits (temps below 90 degrees and above 30 degrees)
We use insulated boxes & cool or heat packs when necessary to ensure live arrival.
Shipping cost:
FedEx – Live Arrival Guarantee (LAG) ON OVERNIGHT SHIPPING ONLY
$45 – Overnight shipping*
*We no longer offer 2 day shipping
LAG conditions:
Must be delivered on first attempt
Not responsible for carrier delays resulting in DOA (dead on arrival).
Must provide proof of DOA or ANY health issues within 4 hours of arrival.
*DOA back upon request.
Shipping cost is not covered by LAG